FAQs

 

Bath & Body FAQs

Can I eat these?

NO NEVER!!

DO NOT EAT/DRINK/DIGEST ANYTHING THAT IS NOT FOOD!! Soap is NOT edible!

The jokes are really funny on TikTok, I know, but please don't actually eat it lol

Can I use these products on my children?

Yes!

Please read ingredients BEFORE you allow use on children especially if they have sensitivities or allergies! If you aren’t sure about an ingredient(s), please see their pediatrician/family doctor and ask them if it is safe for your child to use. You can ask us, but its much safer to ask someone that knows your child's skin and conditions.

Will these products stain my skin?

No, they will not.

If you have very pale skin, I would caution you just in case when it comes to dark colored products. I have dark brown skin and there's no staining or color residue after I rinsed the soap from my skin after testing. Every single batch of every product IS tested by us.

Will these products stain my shower/tub?

As long as you clean out your tub/shower before and after your shower, there won't be any staining.

Some of the colorants I use CAN stick to left over dirt and grime that can be on the bottom or sides of the shower/tub. If for any reason a colorant does cling your tub/shower, you can use a Magic Eraser and it will come right off.

Do you offer custom products?

We do! When customs are open again, we will post the information on our social media!

Instagram

Tiktok

Twitter

How long can I keep your products before using them?

Artisan Soap - use within 6 months for best performance. These can hold up to a year.

Glycerin Soap - use within 1 year

Whipped Scrub - use within 1 year. Make sure you close the lid tightly after every use to prevent water getting inside the jar.

Body Cream - use within 1 year. Only use clean fingers/sccops/spoon to pick up the product from the jar to preserve the life of the cream.

Body Spray - use within 1 year. Do not add tap water to bottle.

Lip Balm - use within 6 months to 1 year. Make sure the top is on at all times. Do not leave in hot or humid areas.

Apparel FAQs

What kind of material is used?

Bracelets & Necklaces - Premium grade nylon cord and acrylic beads

Tees - Gildan SoftstyleÂŽ 100% preshrunk ring spun cotton

Hoodies - Gildan® Heavy Blend™ 50% cotton, 50% polyester

How do I wash the items?

Bracelets & Necklaces - hand wash in cold water. Let air dry before wearing.

Tees & Hoodies - Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors.

Do not use bleach or fabric softeners.

Tumble dry low or hang-dry to lengthen the designs life.

Use the cool setting on iron and iron inside-out if necessary. Do not iron directly on decoration.

Do not dry clean.

How many washes can I do?

The kind of printing we use is called "Direct to Film Transfers". These prints typically can last up to 45 washes. Please look at the question above for the proper washing technique.

What size should I get?

Each listing has the appropriate size chart in the picture slide show. Please measure yourself according to the size chart and chooose the closest size option.

If you would like something that is a bit looser fit, go up 1 size.

You're out of my size, what do I do?

Please contact us with your concerns and we can go from there!

Do you offer custom apparel?

We offer custom bracelets and necklaces. At this time we do not make custom tees or hoodies.

Order FAQs

How do I use my Geek'd Points?

You can tap/click on the blue oval on the bottom right of the screen. There are options there to redeem and use your points.

Products were taken out of my cart when I was checking out. What happened?

Unfortunately we have no control over that. Our shops host, Shopify, does not offer cart holds. Everything is first come, first serve.

If someone is able to place their order before you are for an item that is low stock, the item will be taken out of your cart.

Can I make changes to my order after it was placed?

General Changes: Unfortunately, no. After an order has been placed, we cannot make any changes to your order!

Address Changes: If there's an error on your shipping address, you can email me and I will change the information for you! Please message me as soon as you notice this error. We cannot make changes after the order has been shipped!

Please double check your address before completing your purchase!

If your order has already been shipped and it's the wrong address, I will not refund any money to you or reship them. It is my responsibility to make and send the products and it is your responsibility to enter the address I need to send the products to.

I forgot to add a discount code to my order, what do I do?

No. You can choose to cancel your order if it’s within 12 hours (see Refund Policy) and remake it correctly.

I made a purcase before a sale started, what can I do?

We announce all of our sales via social media and our newsletter emails. If you would like to stay up to date with sales and discounts, please follow us on any social media or subscribe to our newsletter

Why does the product i recieved look different than the one in the picture?

1. Every batch is handmade, meaning not every single batch will be exactly the same. Some colors may be a bit more vibrant or dull compared to the last time you received them, that is due to human error. They will still be around the same exact color but he shade may be off a tiny bit.

2. If the fragrance contains vanilla, the product may discolor products. If your product begins to turn tan/brown or orange-y over time, this is normal! That's the reaction vanilla has in some fragrance oils. It is still safe to use, the color has no benefit to the skin, its just for aesthetic purposes.

Can i cancel my order?

If your order is less than 12 hours old,Yes. (If we can't get back to you immediately when you contacted us, your request will still be valid and a cancellation & refund will be headed your way)

If your order is more than 12 hours old, No. Under no circumstances, I do not accept cancellations past that time period

Can I get a refund?

Read our Refund Policies.

Can I return products to you?

Read our Refund Policies.

Shipping FAQs

What's your turn around time?

As of 10/04/2022.

All orders will be taken to the post office in 3 to 14 *business days

The post office then takes between 2 to 10 days (for US customers) to deliver to the shipping address entered at checkout. International packages take a bit longer than that depending on how far the country is from Illinois, USA.

*Business days do NOT include weekends (Sunday & Saturday) or Holidays.Please read ourShipping Policies for more information!

Always check our TIkTok or Instagram (@geekdsoaps) for updates and information on possible delays! We are human and life can happen in the middle of taking care of business.

What does Priority Shipping and First Class Shipping mean?

USPS classifies their shipping by either First Class or Priority. If you only purchase 1 bath bomb, you have the option of both types of shipping. If you purchased more than 3, you will ONLY have the option of Priority due to the weight of the items.

Priority Shipping: After I take your package to USPS, they will deliver it to you within 1 to 3 days.

First Class Shipping: After I take your package to USPS, they will deliver it to you within 3 to 10 days (I only use this service for packages that are less than 1 pound/ 16 ounces).

The time all depends on how far away your state is from where I am, Illinois.

If you have a 1 item order and you choose Priority, that does NOT mean that I will be any faster with your order. That is USPS's service, not mine. It has nothing to do with my process.

Do you ship Inernationally?

We ship everywhere except for Europe at the moment. We are currently looking into this.

I recieved the wrong products, what do I do?

Please contact us with pictures of what you recieved and your order number!

I didn't recieve all the products I ordered, what do I do?

Please contact us with pictures of what you recieved and your order number!

My package is damaged upon delivery, what do I do?

Please contact us with pictures of how your box was delivered to you and the contents inside! Please make sure to take clear pictures of everything so we can file a claim with USPS and get your your money back!

My package was stolen, what do i do?

After we hand the packages off to USPS, it is up to them to deliver your products to the address provided. USPS insurance does NOT cover stolen packages after it’s been delivered. Unfortunately, there is nothing we can do for you at this point, but, you can reach out to your local police department to notify them of the theft and call your credit card company to see if they can assist you.

Misc. FAQs

Do you offer wholesale?

Yes we do! Please visit our wholesale page and contact us via the form.

Can I recieve free products to review for your business?

Absolutely not, but you can apply to be in our Affiliate Program instead. We will not send you free products without this application beig verified and accepted.

Do you own any animals?

Yes, we do! We have 2 cats!